| Measuring customer experience in banks: scale development and validation R Garg, Z Rahman, MN Qureshi Journal of Modelling in Management 9 (1), 87-117, 2014 | 267 | 2014 |
| Customer service experience in hotel operations: An empirical analysis I Khan, RJ Garg, Z Rahman Procedia-Social and Behavioral Sciences 189, 266-274, 2015 | 175 | 2015 |
| Total quality management: a critical literature review using Pareto analysis S Bajaj, R Garg, M Sethi International journal of productivity and performance management 67 (1), 128-154, 2018 | 150 | 2018 |
| Identifying and ranking critical success factors of customer experience in banks: An analytic hierarchy process (AHP) approach R Garg, Z Rahman, MN Qureshi, I Kumar Journal of Modelling in management 7 (2), 201-220, 2012 | 131 | 2012 |
| Influence of retail atmospherics on customer value in an emerging market condition I Kumar, R Garg, Z Rahman Great Lakes Herald 4 (1), 1-13, 2010 | 101 | 2010 |
| Evaluating a model for analyzing methods used for measuring customer experience R Garg, Z Rahman, I Kumar Journal of Database Marketing & Customer Strategy Management 17, 78-90, 2010 | 54 | 2010 |
| Factors affecting usage of e-resources: scale development and validation RJ Garg, V Kumar Aslib Journal of Information Management 69 (1), 64-75, 2017 | 37 | 2017 |
| Customer experience: a critical literature review and research agenda R Garg, Z Rahman, I Kumar International Journal of Services Sciences 4 (2), 146-173, 2011 | 20 | 2011 |
| A Journey of ‘Experience’from Consumption to Marketing R Garg, Z Rahman, M Qureshi, V Kumar National Conference on Emerging Challenges for Sustainable Business, 1097, 2012 | 18 | 2012 |
| Sustainability and E-waste management scenario in India V Kumar, R Garg, Z Rahman, AA Kazmi The First International Conference on Interdisciplinary Research and …, 2011 | 14 | 2011 |
| Classification and positioning of TQM practices for implementation in steel industries: An AHP approach S Bajaj, R Garg, M Sethi, S Dey International Journal of Quality & Reliability Management 36 (9), 1556-1573, 2019 | 13 | 2019 |
| Identifying and modelling the factors of customer experience towards customers’ satisfaction R Garg, Z Rahman, I Kumar, MN Qureshi International Journal of Modelling in Operations Management 1 (4), 359-381, 2011 | 12 | 2011 |
| Service quality measurement of internet banking: A customers’ perspective S Kumar, R Garg National Conference on Emerging Challenges for Sustainable Business 46 (3 …, 2012 | 7 | 2012 |
| Modelling the impact of customer experience on brand loyalty: A conceptual study RJ Garg, VK Vandana Proceedings of ICRBS 2017, 2017 | 4 | 2017 |
| Analyzing customer experience using service transaction analysis in banks R Garg, Z Qureshi, V Kumar National Conference on Emerging challenges for Sustainable Business, 1142-1161, 2012 | 4 | 2012 |
| Investigating the impact of usage factors on satisfaction and intention to use e-resources RJ Garg, V Kumar, AK Singh Performance Measurement and Metrics 24 (1), 1-11, 2023 | 3 | 2023 |
| Analyzing the Impact of Value Satisfaction on Behavioral Intention to Use E-Resources A Kumar, V., Garg, R., Vandana and Zia Journal of Information Science Theory and Practice 10 (3), 1-14, 2022 | 3* | 2022 |
| International Conference on A Kumar, AK Rai, R Garg International Journal, 2015 | 3 | 2015 |
| Technological Impact of Online and Offline Teaching in Indian Context S Tiwari, R Garg VEETHIKA-An International Interdisciplinary Research Journal 9 (1), 12-16, 2023 | 2 | 2023 |
| Identification of TQM Practices for Successful Implementation of TQM in Steel Industries: A Review and Analysis S Bajaj, R Garg, M Sethi International Journal of Engineering and Management Research (IJEMR) 6 (3 …, 2016 | 2 | 2016 |
