Anna-Sophie Oertzen
Anna-Sophie Oertzen
PhD Candidate, Maastricht University
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Co-creating services—conceptual clarification, forms and outcomes
AS Oertzen, G Odekerken-Schröder, SA Brax, B Mager
Journal of Service Management 29 (4), 641-679, 2018
Achieving continued usage in online banking: a post-adoption study
AS Oertzen, G Odekerken-Schröder
International Journal of Bank Marketing 37 (6), 1394-1418, 2019
Driving users’ behaviours and engagement in co-creating services
AS Oertzen, G Odekerken-Schröder, B Mager
Journal of Services Marketing 34 (4), 549-573, 2020
Integrating empathy and lived experience through co-creation in service design
J Vink, AS Oertzen
ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes …, 2018
Blended human-technology service realities in healthcare
S Dodds, R Russell–Bennett, T Chen, AS Oertzen, L Salvador-Carulla, ...
Journal of Service Theory and Practice 32 (1), 75-99, 2022
Co-creation in health services through service design
B Mager, AS Oertzen, J Vink
Service Design Practices for Healthcare Innovation: Paradigms, Principles …, 2022
Six Priorities to Promote Service Design in Academia
M Manhaes, AS Oertzen, B Mager, J Tanghe
Service Design Global Conference 19, 2016
Co-creating offerings a maturity model
AS Oertzen
The 10th SERVSI G conference on the topic “opportunities for services in a …, 2018
Service innovation in value co-creation: A context and an outcome
AS Oertzen, G Odekerken, B Mager
Conference paper, 2017
Navigating the tensions of integrating lived experience in participatory healthcare design
AS Oertzen, J Vink, G Odekerken-Schröder, B Mager, S Azevedo
The Design Journal 25 (6), 997-1018, 2022
Live and Let Live: Integrating Lived Experience in Participatory Healthcare Design
AS Oertzen, J Vink, G Odekerken, B Mager, S Azevedo
The co-creation of services
AS Oertzen
A measurement tool for value co-creation
AS Oertzen, B Mager, G Odekerken-Schröder
The 5th Naples Forum on Service, 2017
Mitigating the Risks of Co-Creation by Integrating Empathy and Lived Experience in Service Design
AS Oertzen, J Vink
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