| Importance–performance analysis in tourism: A framework for researchers IKW Lai, M Hitchcock Tourism management 48, 242-267, 2015 | 370 | 2015 |
| Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19 IKW Lai, JWC Wong International Journal of Contemporary Hospitality Management 32 (10), 3135-3156, 2020 | 368 | 2020 |
| The roles of value, satisfaction, and commitment in the effect of service quality on customer loyalty in Hong Kong–style tea restaurants IKW Lai Cornell hospitality quarterly 56 (1), 118-138, 2015 | 274 | 2015 |
| Traveler acceptance of an app-based mobile tour guide IKW Lai Journal of Hospitality & Tourism Research 39 (3), 401-432, 2015 | 231 | 2015 |
| Hotel image and reputation on building customer loyalty: An empirical study in Macau IKW Lai Journal of Hospitality and Tourism Management 38, 111-121, 2019 | 201 | 2019 |
| Sharing memorable tourism experiences on mobile social media and how it influences further travel decisions JWC Wong, IKW Lai, Z Tao Current Issues in Tourism 23 (14), 1773-1787, 2020 | 178 | 2020 |
| Factors influencing the behavioural intention towards full electric vehicles: An empirical study in Macau IKW Lai, Y Liu, X Sun, H Zhang, W Xu Sustainability 7 (9), 12564-12585, 2015 | 155 | 2015 |
| A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis IKW Lai, M Hitchcock Tourism Management 55, 139-159, 2016 | 145 | 2016 |
| The impact of a 360 virtual tour on the reduction of psychological stress caused by COVID-19 T Yang, IKW Lai, ZB Fan, QM Mo Technology in Society 64, 101514, 2021 | 132 | 2021 |
| The role of service quality, perceived value, and relationship quality in enhancing customer loyalty in the travel agency sector IKW Lai Journal of Travel & Tourism Marketing 31 (3), 417-442, 2014 | 130 | 2014 |
| Literature review on service quality in hospitality and tourism (1984-2014) Future directions and trends IKW Lai, M Hitchcock, T Yang, TW Lu International Journal of Contemporary Hospitality Management 30 (1), 114-159, 2018 | 119 | 2018 |
| Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: A PLS impact-asymmetry analysis IKW Lai, M Hitchcock Tourism Management 60, 107-129, 2017 | 115 | 2017 |
| Local reactions to mass tourism and community tourism development in Macau IKW Lai, M Hitchcock Journal of Sustainable Tourism 25 (4), 451-470, 2017 | 114 | 2017 |
| Trust factors influencing the adoption of internet-based interorganizational systems IKW Lai, VWL Tong, DCF Lai Electronic Commerce Research and Applications 10 (1), 85-93, 2011 | 114 | 2011 |
| The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty BW Gao, IKW Lai International Journal of Hospitality Management 44, 38-47, 2015 | 104 | 2015 |
| User acceptance of mobile commerce: an empirical study in Macau IKW Lai, DCF Lai International Journal of Systems Science 45 (6), 1321-1331, 2014 | 90 | 2014 |
| The influence of word of mouth on tourism destination choice: Tourist–resident relationship and safety perception among Mainland Chinese tourists visiting Macau IKW Lai, M Hitchcock, D Lu, Y Liu Sustainability 10 (7), 2114, 2018 | 88 | 2018 |
| The impact of privacy concerns on the intention for continued use of an integrated mobile instant messaging and social network platform IKW Lai, G Shi International Journal of Mobile Communications 13 (6), 641-669, 2015 | 77 | 2015 |
| The effects of content likeability, content credibility, and social media engagement on users’ acceptance of product placement in mobile social networks IK Wai Lai, Y Liu Journal of theoretical and applied electronic commerce research 15 (3), 1-19, 2020 | 74 | 2020 |
| An examination of satisfaction on word of mouth regarding Portuguese foods in Macau: Applying the concept of integrated satisfaction IKW Lai Journal of Hospitality and Tourism Management 43, 100-110, 2020 | 73 | 2020 |
