| Customer loyalty approach based on CRM for SMEs MB Galvão, RC de Carvalho, LAB Oliveira, DD Medeiros Journal of Business & Industrial Marketing 33 (5), 706-716, 2018 | 105 | 2018 |
| Implementation of Cleaner Production as a tool of continuous improvement JCG Silva Filho, FA Calábria, GCS Silva, DD Medeiros Production 17 (1), 109-128, 2007 | 95* | 2007 |
| Environmental management in Brazilian companies GC Sena da Silva, D Dumke de Medeiros Management of Environmental Quality: An International Journal 15 (4), 380-388, 2004 | 92 | 2004 |
| Eco-efficiency in micro-enterprises and small firms: a case study in the automotive services sector JLS Alves, DD de Medeiros Journal of Cleaner Production 108, 595-602, 2015 | 75 | 2015 |
| A model for analyzing the competitive strategy of health plan insurers using a system of competitive intelligence MA do Nascimento Mélo, DD de Medeiros The TQM Magazine 19 (3), 206-216, 2007 | 65 | 2007 |
| Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS JT de Aquino, FJC de Melo, T de Barros Jerônimo, DD de Medeiros International Journal of Fuzzy Systems 21 (1), 176-193, 2019 | 54 | 2019 |
| Cleaner production implementation in services using checkland's methodology GCS Silva, DD Medeiros Gestão & Produção 13 (3), 411-422, 2006 | 51* | 2006 |
| An approach to implement cleaner production in services: Integrating quality management process H de Oliveira Santos, JLS Alves, FJC de Melo, DD de Medeiros Journal of Cleaner Production 246, 118985, 2020 | 49 | 2020 |
| Model to the diagnosis and implementation of a quality management system: a case study LCC Correia, MAN Mélo, DD Medeiros Production 16 (1), 111-125, 2006 | 46* | 2006 |
| SERVBIKE: Riding customer satisfaction of bicycle sharing service HC Maioli, RC de Carvalho, DD de Medeiros Sustainable Cities and Society, 101680, 2019 | 42 | 2019 |
| Assessing quality of air transport service: A comparative analysis of two evaluation models RC Carvalho, DD Medeiros Current Issues in Tourism 24 (8), 1123-1138, 2021 | 41 | 2021 |
| Model For Formulating Competitive strategy: the supplementary health sector case RR Santos, FJC Melo, CNQ Claudino, DD Medeiros Benchmarking: An International Journal 24 (1), 219-243, 2017 | 40 | 2017 |
| Evaluation of quality of service: real case in the hotel fitness center NA Ferraz, FJC Melo, TB Jerônimo, APG Albuquerque, DD Medeiros Revista Brasileira de Pesquisa em Turismo 12 (1), 1-27, 2018 | 39* | 2018 |
| Applying interpretive structural modeling to analyze the fundamental concepts of the management excellence model guided by the risk-based thinking of ISO 9001: 2015 FJC de Melo, DD de Medeiros Human and Ecological Risk Assessment: An International Journal 27 (3), 742-772, 2021 | 28 | 2021 |
| Attributes and circumstances that induce inappropriate health services demand: a study of the health sector in Brazil DS Guimarães, EJO Soares, GF Júnior, DD Medeiros BMC Health Services Research 15 (1), 65, 2015 | 27 | 2015 |
| Positioning of design elements on the packaging of frozen convenience food and consumers’ levels of attention: An experiment using pizza boxes AAL Barbosa, JA de Moura, DD de Medeiros Food Quality and Preference 87, 104044, 2021 | 26 | 2021 |
| Measuring quality service: The use of a SERVPERF scale as an input for ELECTRE TRI multicriteria model T de Barros Jerônimo, D Medeiros International Journal of Quality & Reliability Management 31 (6), 652-664, 2014 | 26 | 2014 |
| A model for integration of management systems CAO Campos, DD Medeiros Production 19 (1), 70-86, 2009 | 25* | 2009 |
| Measurement of logistics service quality of e-commerce DSG Junior, CHMD Sant'anna, EJO Soares, FJCD Melo, DDD Medeiros International Journal of Logistics Systems and Management 37 (1), 1-17, 2020 | 24 | 2020 |
| USING THE SERVQUAL MODEL TO ASSESSMALL SERVICE QUALITY AND CUSTOMER SATISFACTION LMA de Arruda Falcão, T de Barros Jerônimo, FJC de Melo, JT de Aquino, ... Brazilian Journal of Operations & Production Management 14 (1), 82-88, 2017 | 24 | 2017 |
Fagner José Coutinho de MeloAssociate Professor, Universidade de Pernambuco - Campus SalgueiroE-mail confirmado em upe.br
