| An approach to implement cleaner production in services: Integrating quality management process H de Oliveira Santos, JLS Alves, FJC de Melo, DD de Medeiros Journal of Cleaner Production 246, 118985, 2020 | 41 | 2020 |
| Evaluation of quality in public transport services: the use of quality dimensions as an input for fuzzy TOPSIS JT de Aquino, FJC de Melo, TB Jerônimo, DD de Medeiros International Journal of Fuzzy Systems 21 (1), 176-193, 2019 | 40 | 2019 |
| Model For Formulating Competitive strategy: the supplementary health sector case RR Santos, FJCM Melo, CNQ Claudino, DD Medeiros Benchmarking: An International Journal 24 (1), 219-243, 2017 | 40 | 2017 |
| Evaluation of quality of service: real case in the hotel fitness center NA Ferraz, FJC Melo, TB Jerônimo, APG Albuquerque, DD Medeiros Revista brasileira de pesquisa em turismo 12, 01-27, 2018 | 30 | 2018 |
| Avaliação da qualidade em serviço de um hotel pelo método SERVPERF JT de Aquino, T de Barros Jerônimo, FJC de Melo Revista Pensamento Contemporâneo em Administração 9 (1), 124-141, 2015 | 30 | 2015 |
| Os 5S como diferencial competitivo para o sistema de gestão da qualidade: estudo de caso de uma empresa de aços longos FMJ COUTINHO, JT AQUINO Revista Gestão Org 13 (2), 176-186, 2015 | 26 | 2015 |
| Applying interpretive structural modeling to analyze the fundamental concepts of the management excellence model guided by the risk-based thinking of ISO 9001: 2015 FJC de Melo, DD de Medeiros Human and Ecological Risk Assessment: An International Journal 27 (3), 742-772, 2021 | 23 | 2021 |
| Using the SERVQUAL model to assessmall service quality and customer satisfaction LMA de Arruda Falcão, T de Barros Jerônimo, FJC de Melo, JT de Aquino, ... Brazilian Journal of Operations & Production Management 14 (1), 82-88, 2017 | 21 | 2017 |
| Factors that influence the quality of services provided by the bus rapid transit system: a look for user's perception JT Aquino, JV Souza, VCL Silva, TB JERONIMO, FJC MELO Benchmarking: an International Journal 25 (6), 4035-4057, 2018 | 18 | 2018 |
| Uso do AHP para identificação de perdas da qualidade em empresas de manufatura: um estudo de caso JV Sousa, T de Barros Jerônimo, FJC de Melo, JT de Aquino Exacta 15 (1), 89-100, 2017 | 18 | 2017 |
| Measurement of logistics service quality of e-commerce DSG Junior, CHMD Sant'anna, EJO Soares, FJCD Melo, DDD Medeiros International Journal of Logistics Systems and Management 37 (1), 1-17, 2020 | 17 | 2020 |
| Artificial Intelligence-Based Methods for Business Processes: A Systematic Literature Review P Gomes, L Verçosa, F Melo, V Silva, CB Filho, B Bezerra Applied Sciences 12 (5), 2314, 2022 | 15 | 2022 |
| Changing the training paradigm for learning: A model of human capital development FA Calábria, FJC Melo, APG Albuquerque, TB Jerônimo, ... Energy & Environment 29 (8), 1455-1481, 2018 | 15 | 2018 |
| Análise da implementação do modelo multicritério de decisão: como o gestor observa a importância da decisão racional T de Barros Jerônimo, FJC Melo, JT de Aquino Exacta 14 (3), 319-334, 2016 | 15 | 2016 |
| The Standardization of administrative processes: a case study using continuous improvement tool SCNL Espíndola, APG de Albuquerque, L de Arruda Xavier, FJC de Melo, ... Brazilian Journal of Operations & Production Management 16 (4), 706-723, 2019 | 14 | 2019 |
| An Integrated Methodology Using PROMETHEE and Kano’s Model to Rank Strategic Decisions AC Fofan, LAB Oliveira, FJC Melo, TB Jerônimo, DD Medeiros Engineering Management Journal 31 (4), 270-283, 2019 | 14 | 2019 |
| Basic Health Units services quality assessment through Kano and SERVQUAL models AB Lacerda, ASS Souza, GKL Da Silva, EHMD Azevedo, FJCD Melo Benchmarking: An International Journal 29 (9), 2858-2880, 2022 | 13 | 2022 |
| Knowledge management alignment to the community of practice in a company of cutting and bending steel T de Barros Jerônimo, FJC de Melo, JT de Aquino, APG de Albuquerque, ... Brazilian Journal of Operations & Production Management 15 (1), 1-11, 2018 | 11 | 2018 |
| Avaliação da Qualidade dos Serviços Logísticos Prestados por Websites Utilizando o SERVQUAL EBB de Oliveira, CWDS Lima, CHM de Sant'Anna, FJC de Melo, ... Gepros: Gestão da Produção, Operações e Sistemas 14 (3), 135, 2019 | 10 | 2019 |
| Avaliação da qualidade dos serviços: caso real no centro fitness do hotel NA Ferraz, FJC Melo, TB Jerônimo, APG Albuquerque, DD Medeiros Revista Brasileira de Pesquisa em Turismo 12, 01-27, 2018 | 10 | 2018 |
Taciana JeronimoProfessor, Federal University of PernambucoE-mail confirmado em ufpe.br
