Specific remedy for specific problem: measuring service quality in South African higher education J De Jager, G Gbadamosi Higher education 60, 251-267, 2010 | 178 | 2010 |
Predicting students' satisfaction through service quality in higher education J de Jager, G Gbadamosi The international journal of management education 11 (3), 107-118, 2013 | 146 | 2013 |
Principles of marketing: Global and Southern African perspectives P Kotler, GM Armstrong, M Tait Pearson Education South Africa, 2010 | 114 | 2010 |
Audit committees and accountability in the South African public sector DP Van der Nest, C Thornhill, J De Jager Journal of Public Administration 43 (4), 545-558, 2008 | 59 | 2008 |
Measuring tangibility and assurance as determinants of service quality for public health care in South Africa J De Jager, T Du Plooy Acta Commercii 7 (1), 96-111, 2007 | 55 | 2007 |
Delivering quality service to in-and out-patients in a South African public hospital JW De Jager, AT Du Plooy, MF Ayadi African Journal of business management 4 (2), 133, 2010 | 52 | 2010 |
'What you see is what you get': service quality, students' perceptions and satisfaction at South African universities G Gbadamosi, J De Jager South African journal of higher education 23 (5), 877-893, 2009 | 50 | 2009 |
Airline service quality in South Africa and Italy JW De Jager, D Van Zyl, AL Toriola Journal of Air Transport Management 25, 19-21, 2012 | 45 | 2012 |
Applying technology acceptance model to investigate the use of smartphone advertising in Malaysia MT Jan, JW de Jager, AM Ameziane, N Sultan Journal of Economics and Behavioral Studies 11 (1 (J)), 202-210, 2019 | 33 | 2019 |
Drivers of perceived service quality in selected informal grocery retail stores in Gauteng, South Africa AT Du Plooy, JW De Jager, D Van Zyl Southern African Business Review 16 (1), 94-121, 2012 | 33 | 2012 |
An innovative marketing information system: a management tool for South African tour operators M Potgieter, JW de Jager, NH van Heerden Procedia-Social and Behavioral Sciences 99, 733-741, 2013 | 32 | 2013 |
Information sources used to select a higher education institution: Evidence from South African students J de Jager, T du Plooy Business Education & Administration 2 (1), 61-75, 2010 | 27 | 2010 |
Student's expectations of service quality in tertiary education: A comparison between prospective and current students JW De Jager, AT Du Plooy Acta Commercii 6 (1), 10-19, 2006 | 27 | 2006 |
Airline service quality in South Africa and Malaysia-An international customer expectations approach W de Johan Journal of Economics and Behavioral Studies 5 (11), 752-761, 2013 | 22 | 2013 |
Customer satisfaction at private higher education institutions in South Africa: an importance-performance analysis G Bezuidenhout, J De Jager Journal of Contemporary Management 11 (1), 206-229, 2014 | 20 | 2014 |
Measuring service quality in South Africa higher education: Developing a multidimensional scale G Gbadamosi, J De Jager Global Business and Technology Association (GBATA), 2008 | 20 | 2008 |
Are public hospitals responding to tangible and reliable service-related needs of patients in the new South Africa? J de Jager, T du Plooy, KH Tangen Journal of Management Policy and Practice 12 (2), 103-133, 2011 | 19 | 2011 |
Human service matters: A cross-national study in restaurant industry BH Voon, J de Jager, K Chitra, K Kueh, PM Jussem Asian Journal of Business Research ISSN 1178 (8933), 125-135, 2013 | 18 | 2013 |
Factors that influence students' choice of private higher education institutions G Bezuidenhout, JW De Jager, V Naidoo South African Journal of Higher Education 27 (5), 1181-1196, 2013 | 18 | 2013 |
Gamers' perceptions of the service quality in the gaming areas of selected casinos in South Africa E Wannenburg, T Drotsky, J de Jager African Journal of Business Management 3 (7), 317, 2009 | 18 | 2009 |